Enquiry privacy notice

When you send an online enquiry, you provide your name, email address, phone number, service interest and message. We also record the page used and the time you agreed to be contacted.

How we use your enquiry

Spark Digital India uses these details to respond to your request and follow up about the services you asked about. The form does not subscribe you to a marketing mailing list.

Storage and notifications

When online enquiries are enabled, your enquiry is stored in our private database and is accessible to approved administrators. An email notification may be sent to our designated business administrator. Our database, email and spam-protection providers process information as needed to operate these features.

Cloudflare Turnstile helps protect forms from automated abuse. Hashed network identifiers may be used briefly to limit repeated submissions. Sending an email through a public email link uses your own email provider.

Website chat

When chat is enabled, an AI assistant uses approved business content. Chat messages are sent to our AI provider to prepare replies. Messages, contact details you choose to provide, and conversation history are stored in a private database accessible to approved administrators and authorised support agents. Requests for a person and unanswered enquiries become follow-up tickets; notification emails can include the transcript.

AI answers can be inaccurate. Ask for a team member to confirm important details. Do not send passwords, payment details or sensitive personal information. The AI integration uses DeepSeek in production and OpenAI during staging tests. Provider processing and retention policies apply; OpenAI test requests disable response storage. Contact fields are not separately sent to the AI, but anything typed in a message is processed as part of the chat.

Chat retention is controlled by the business administrator, with a default of 90 days. Expired chats are removed by the database cleanup job when that job is configured. Contact us to request earlier deletion. Closing the chat panel does not delete its stored conversation.

Your choices

To ask about, correct or request deletion of information you submitted, email enquiry@sparkdigitalindia.com. You can also contact us directly instead of using the form.